UAE Plans Major Shift as AI to Run Half of Government Services by 2028
UAE announces ambitious plan to integrate AI into 50 percent of government services by 2028 aiming to improve efficiency decision making and position itself as a global leader in advanced technology adoption
- UAE AI plan targets 50 percent government services
- UAE to adopt Agentic AI for decision making
- UAE AI move aims global technology leadership
The United Arab Emirates has announced a major transformation in governance, with plans to use artificial intelligence to handle half of its government services by 2028. The move signals a bold step towards redefining how public services are delivered.
Prime Minister Sheikh Mohammed bin Rashid Al Maktoum said the country is preparing to expand the use of advanced AI systems, particularly Agentic AI, which goes beyond traditional applications. The goal is to make AI an active partner in governance rather than just a support tool.
Unlike earlier AI systems that mainly respond to user queries, Agentic AI is designed to take initiative. It can plan tasks, make decisions, and execute processes independently until objectives are achieved. This shift is expected to significantly improve the speed and quality of administrative functions.
Officials say the technology will help streamline services, reduce delays, and enhance decision making across departments. By automating complex workflows, the government aims to offer faster and more efficient services to citizens.
Experts view this transition as a major leap from using AI as a passive tool to adopting it as a collaborative system. The approach reflects a broader global trend where technology is increasingly integrated into core governance structures.
The UAE’s strategy also positions it as a potential global leader in AI driven governance. By implementing such large scale changes, the country is setting a benchmark for how governments can leverage emerging technologies.
As the timeline progresses towards 2028, the initiative is expected to reshape public administration, bringing a more responsive and technology driven system into place.
